Here are answers to some frequently asked questions about Gracie's Christmas Cookies:
Why do you have two websites?We have two websites to accommodate different orders. You'll find they work slightly differently. |
How long will these cookies stay good for?Our cookies are freshly made. If stored properly, they can last up to twelve (12) months frozen, and three (3) months in a refrigerator. See storage tips below. |
What is the best way to store these?Step 1: TRANSFER cookies from original box to an air-tight container. |
What if I'm unable to pick-up my cookies on the pick-up day I chose?Email customerservice@gracieschristmascookies.com to reschedule your pick-up to another location. Please give us at least 3 to 5 days notice to accommodate this. We also have a shipping option to avoid the need to come down and pick-up your cookies. |
What do I need to bring on the day of cookie pick-up?You can claim your cookies by showing us your email confirmation. This can be a printed copy or a copy on your phone. We use this to verify your order and ensure the right cookies go to the right people. |
Can I pre-order and pay when I pick up?No. You can pay on-site if you order on-site. But our pick-up function requires payment first to avoid wastage when customers pre-order and don't pick up their cookies. Pre-ordering with pre-paying also ensures the speed of service to avoid large crowds and long waiting times at our locations. |
Are your cookies allergen free?All products are made in a facility that processes NUTS and DAIRY. We recommend you avoid them if you have allergies to these products. |